We accept orders via our website, email, or over the phone. We encourage that new orders and projects be emailed directly to our branding specialist at sales@jedcosales.com. For custom corporate swag in Effingham, IL, call us at (217) 342-3407 or toll-free at (800) 284-1057.
Am I limited to the products only found on the website?
You are not limited to the products listed on our website. While most of our listed items come from trusted and reliable sources, we can brand a wide range of products beyond what is displayed online. If you have a specific item in mind that you don’t see, our Branding Specialists can help source and customize it for you. Contact us for personalized product research and recommendations.
Can you imprint retail brands?
Yes! We are authorized wholesalers for a variety of well-known retail brands, including Carhartt, Nike, Eddie Bauer, Yeti, and Stanley. Many of these brands allow custom imprinting or embroidery for corporate and promotional use. If you're looking to add your logo to premium retail products, our team can guide you through the available options.
What type of art file is needed for my order?
High-resolution (at least 300 pixels per inch) artwork is required to provide the best quality image on products. Vector art files such as eps, ai, or pdf are even better. Don’t have artwork? No problem! Our graphics team will work hand in hand with you to achieve the picture-perfect art or logo. When it comes to promotional merchandise companies in Effingham, IL, there's nobody better. Call now!
What is a setup charge?
Most products have a setup fee to cover the cost of machine setup for your specific logo/artwork. These charges cover the creation of screens, embroidery files, stamps, dies, or other necessary items to imprint logos onto products. Set-up fees will vary per item. It is important to note that these are NOT art charges. For the custom corporate swag Effingham, IL loves, reach out to our pros today.
Can I order quantities smaller or larger than shown on the site?
Like many promotional merchandise companies in Effingham, IL and beyond, most of our orders have a minimum order quantity. Please contact your Branding Specialist to discuss any quantities outside of what is listed on our site. We're happy to go over your options and determine what will work best for you. Please note that when purchasing larger quantities the per piece price is usually decreases.
Do you have minimum order quantity?
Minimum order quantities vary by product. Some items allow low-order quantities, while others require bulk purchases. Contact us for product-specific details.
Can I cancel or change my order after it's been placed?
Changes or cancellations may be possible only before production starts. Once an order is in progress, it cannot be modified. Cancellation fees may apply depending on the stage of production.
Will I see an image proof before my order goes into production?
Yes, we provide a digital proof for approval before production. This allows you to review design placement, colors, and details. Note that changes after proof approval may delay production. We will not move forward with creating your order until the virtual layouts are approved.
Do you provide customer artwork or design help?
Yes! Our team can assist with artwork adjustments and minor design modifications. We accept vector file formats like AI, EPS, or PDF. Additional charges may apply for complex design work.
How long does it take to receive items once my order is placed?
Production time can vary depending on the specific item. Standard turnaround is typically 5-10 business days, but rush options may be available. Shipping times depend on your location and selected shipping method. Contact us for an estimate. Our apparel orders typically average two weeks for delivery. Headgear averages two to threes.
Can I ship using my own shipping account?
In the market for promotional merchandise companies in Effingham, IL that allow you to use your own shipping account? You've come to the right place! Please let your account representative know that you wish to use your own shipping account at the time you place your order.
Can I split my order and ship to multiple locations?
Yes! Sending your custom corporate swag from Effingham, IL to multiple locations has never been easier. Please let your account representative know that you wish to split the shipment to multiple locations when placing the order and they will be happy to assist. Please note that split shipments may require an additional fee for multiple locations.
I need something fast can you RUSH my order?
Yes, we can rush orders on select items. To expedite the process, provide your sales rep with key details such as:
Providing this information upfront allows us to process your order as quickly as possible. Please also consider shipping times when placing a rush order.
For the fastest turnaround, selecting products that are available with rush production can be beneficial. Keep in mind that some items may have limitations on rush services, such as specific imprint colors or locations, and certain products may not be eligible for rush production. Our team will guide you through the available options to meet your deadline.
What if I receive damaged or incorrect products?
If you receive defective or incorrect items, notify us within 5 business days of delivery. We will work with you to resolve the issue, whether through a replacement or refund. Keep all packaging for returns.
What payment methods do you accept?
We accept major credit cards (+3% fee), ACH, and checks. Contact us if you need specific payment arrangements.